Skip to content
FirstLineYour clinic’s international enquiries, answered first.

Patient Flow Audit

Five working days to find out how your clinic answers a foreign patient: how fast, in which languages, through which channels, and where you lose track of where the patient came from.

Fee
€1,200
Duration
5 working days

What you get

  • A timed record of every enquiry we send: channel, language, time sent, time of the first reply, time of the first useful reply, and who replied.
  • The same enquiry in three languages, so you can see where one language gets a slower or thinner answer than another.
  • A technical reading of your site, checked by hand: languages, structured data, and treatment pages per source country.
  • An attribution map: where the source of an enquiry is recorded and where it is lost, from the ad or search result to the booked consultation.
  • One page of findings, ranked by what each one costs you in consults, with what we would change first.

How it runs

Day 1

We agree the channels and languages to test. Only you know the dates; your team doesn’t.

Days 1–4

We send enquiries as a prospective patient would, at different times of day, including outside opening hours.

Day 5

You receive the report, and we walk you through it on a call.

Indicated when

  • Most of your revenue comes from patients who live abroad.
  • You have no timed record of how your clinic answers in each language.
  • You are about to spend on ads or a new site and want a baseline first.

Not indicated when

  • Most of your patients live in Hungary.
  • You already time every reply by language and channel, and know where each enquiry came from.
  • You want changes made this week. The audit diagnoses; it doesn’t change your site or your team’s routines.
  • You would rather your team knew when the test enquiries arrive. The measurement only works if they don’t.

What we don’t do

  • We don’t book real appointments: test enquiries stop before a booking is confirmed, so no chair time is lost.
  • We don’t share your results with anyone, or use what we learn about your clinic for another clinic.

Next step

Book a diagnostic call, or run the free Enquiry Teardown first.