Services

Three services, in the order most clinics need them. Each one states when it is not indicated; that list is how we decide whether to work together.

Service	Indicated when	Duration	Fee
Patient Flow Audit	You don’t know how fast, or in which languages, your clinic answers a foreign patient.	5 working days	€1,200
Patient Acquisition System	Patients abroad find you, but their enquiries wait overnight or get an answer in the wrong language.	6 to 8 weeks	€9,000–18,000
Managed Patient Flow	The system is live and you want it run, tuned and measured all the way to accepted treatment plans.	12-month term	€1,800–4,500 a month

We don’t charge VAT on these fees.

Patient Flow Audit

You don’t know how fast, or in which languages, your clinic answers a foreign patient.

Duration: 5 working days
Fee: €1,200

Patient Acquisition System

Patients abroad find you, but their enquiries wait overnight or get an answer in the wrong language.

Duration: 6 to 8 weeks
Fee: €9,000–18,000

Managed Patient Flow

The system is live and you want it run, tuned and measured all the way to accepted treatment plans.

Duration: 12-month term
Fee: €1,800–4,500 a month

We don’t charge VAT on these fees.

How they fit together

The audit diagnoses. The Patient Acquisition System treats what the audit finds. Managed Patient Flow keeps the system working and reports what each consult costs. Most clinics start with the audit or with the free Enquiry Teardown; Managed Patient Flow runs on a system that is already live.

VAT

FirstLine is exempt from VAT in Hungary as a small business, so we add no VAT to any fee. Clinics in Hungary receive invoices without VAT, carrying the statutory exemption reference. For clinics elsewhere in the EU, such as Germany, Austria or Ireland, the service is supplied where the clinic is established: it is outside Hungarian VAT, and the clinic accounts for any VAT under the reverse charge. Clinics in the UK and Switzerland are outside EU VAT.